We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a quick refund.  You have up to 45 days to return items purchased at Holysands On-line Store.

What items are eligible to be returned or exchanged?

Items are in their original condition:

  • Jewelry, books, home decor and clothing in new condition, unopened cosmetics.
  • Items which are damaged or defective may be returned however a notification of the defective should be reported within 8 days of receiving  the goods
  • All items must retain their original packaging, tags, and accessories.

After how long do I have to return or exchange an item I bought online?

  • Within 45 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.

How can I receive a refund for my order?

  • Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase

The following items cannot be returned:

  • Personalized items like name necklaces or engraved rings
  • Cosmetics which have been opened
  • Perishable food items

 

For Further help please Contact Us