We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a quick refund. You have up to 45 days to return items purchased at Holysands On-line Store.
What items are eligible to be returned or exchanged?
Items are in their original condition:
- Jewelry, books, home decor and clothing in new condition, unopened cosmetics.
- Items which are damaged or defective may be returned however a notification of the defective should be reported within 8 days of receiving the goods
- All items must retain their original packaging, tags, and accessories.
After how long do I have to return or exchange an item I bought online?
- Within 45 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.
How can I receive a refund for my order?
- Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase
The following items cannot be returned:
- Personalized items like name necklaces or engraved rings
- Cosmetics which have been opened
- Perishable food items